Support
Help for Anansel publishers. For product overview questions, see the homepage FAQ. For account, billing, or refund questions, email support@anansel.com.
Who owns my book and content?
You do. You grant Anansel a limited license to host and process your content to run the Service. See our Terms of Service for details.
Can I use AI-generated art commercially?
Many publishers sell AI-assisted books, but you must review output for quality and legal risk, follow retailer disclosure rules, and ensure you are not infringing third-party rights. Anansel does not guarantee commercial usability.
How do I disclose AI-assisted content to retailers?
Many retailers require disclosure when you use AI for text, images, or translations in content you publish. Check each platform's current content guidelines before uploading. You are responsible for accurate disclosure wherever you list or sell your work.
How do I handle subscriber privacy?
You are typically the controller for emails collected through your author sites and imports. Provide your own privacy notice to subscribers, collect consent where required, and honor unsubscribes. Anansel processes subscriber data on your behalf as described in our Privacy Policy.
How do I report copyright infringement?
Send a DMCA notice to our designated agent with the required information listed on our Copyright / DMCA Policy page.
How do I delete my account or data?
Email contact@anansel.com with your request. We will verify and respond according to our Privacy Policy.
How do refunds and cancellations work?
Subscriptions: cancel anytime in Billing → Manage subscription (Stripe portal). Canceling stops future renewals; it does not refund the current period except where required by law. One-time book purchases: these pay for digital custom generation and downloadable files. They are non-refundable once generation has started or files are available — including after download or if you dislike the AI output. We may refund billing errors or permanent generation failures after reasonable retries. Email support@anansel.com with your account email and book or invoice details to request a review. See our Terms of Service for full details.