Terms of Service

1. The Service

Anansel is a software workspace for solo independent publishers to create books, build author sites, grow newsletters, and send launch campaigns.

We provide software tools only. We do not publish, print, distribute, or sell your books on your behalf, and we do not guarantee acceptance by any retailer or distribution platform.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You represent that information you provide is accurate and that you will keep your account credentials secure.

3. Accounts and companies

You are responsible for all activity under your account and any company workspace you create or join. Company owners control billing and certain administrative actions.

4. Your content

You retain ownership of content you upload, create, or configure in the Service ("User Content"), including manuscripts, covers, logos, free downloads, newsletter copy, and subscriber lists.

You grant us a limited, worldwide, non-exclusive license to host, store, reproduce, process, display on your author sites, and transmit User Content solely to operate, improve, and secure the Service.

You represent and warrant that you own or have all necessary rights, licenses, and permissions for your User Content and your use of the Service, and that your User Content and activities do not violate applicable law or third-party rights.

5. AI features

Parts of the Service use artificial intelligence, including third-party models, to generate book interiors, illustrations, listing copy, and campaign email content. AI output may be inaccurate, incomplete, offensive, or similar to existing works.

You must review all AI output before publishing, selling, or sending it. You are solely responsible for your prompts, topics, and use of generated content, including disclosure requirements of retailers and applicable law.

We do not guarantee originality, commercial usability, freedom from third-party claims, or retailer approval of AI-assisted content. See our AI disclosure page for more detail.

• AI disclosure: /ai

6. Prohibited use

You may not use the Service to infringe intellectual property, upload content you do not have rights to, impersonate others, distribute malware, send spam or unsolicited email, scrape or purchase lists without consent, harass others, or violate our Acceptable Use Policy.

• Acceptable Use Policy: /acceptable-use

7. Email and marketing

When you send newsletters or campaigns through the Service, you are the sender for legal purposes. You must comply with CAN-SPAM, GDPR, CASL, and other applicable laws, including providing accurate sender information, a physical mailing address where required, and a working unsubscribe mechanism.

We may suspend or limit sending if we detect abuse, high complaint rates, or violations of these Terms.

8. Copyright complaints

If you believe content on the Service infringes your copyright, follow our Copyright / DMCA Policy. We may remove or disable access to reported material and terminate repeat infringers.

• Copyright / DMCA Policy: /copyright

9. Billing and plans

Paid plans and certain features are billed through Stripe. Fees, plan limits, and feature availability are described at checkout and in the dashboard.

Subscriptions. Platform subscriptions renew automatically unless you cancel through the Stripe billing portal before the next renewal. Canceling stops future renewals; it does not refund amounts already charged for the current billing period. Except where required by law, subscription fees are non-refundable once a billing period has started.

One-time book purchases. Fees for individual book creation or generation are one-time charges for digital custom work (including AI-assisted generation where applicable) and related downloadable assets such as PDFs and covers. Except where required by law, these fees are non-refundable once generation has started or downloadable assets have been made available in your account — including if you later dislike the output, download the files, decide not to publish, or a retailer rejects your listing. One-time book purchases are separate from your platform subscription and do not extend hosted-file retention; see section 10.

Refund exceptions. We may refund or credit a charge at our discretion if (a) you were billed in error or charged more than once for the same purchase, or (b) generation permanently fails and we cannot provide usable assets after reasonable retries available on your plan. To request a review, email support@anansel.com with your account email and book or invoice details. Chargebacks filed without first contacting us may result in suspension of the account pending investigation.

Book generation is subject to company-level usage limits that apply to your active workspace (not individual users). API access through your company API keys counts toward the same limits. You may run up to five generation jobs concurrently (books in a generating state at once) and start up to five generation jobs per rolling sixty-second window. All generation job types share these counters, including initial book creation, retries, page and cover regeneration, PDF rebuilds, and PDF rebuilds triggered by page uploads. Per-book included page and cover regeneration quotas are separate from these account-level limits. We may adjust generation limits from time to time; the limits in effect when you start a job apply to that request.

Hosted book files (PDFs, covers, and related generated assets) are kept for a limited time depending on your plan. See section 10 (Hosted book files) for retention periods, removals, and your responsibilities.

10. Hosted book files

When a book finishes generating, we host its downloadable files (such as PDFs, cover images, interior pages, and related assets) so you can review, download, and publish from the dashboard. This hosting is not indefinite — it depends on your account plan and billing status.

• Hosted book files. We store generated book files so you can access them from your dashboard. Hosted files are not kept forever.
• Free accounts. For accounts on our free plan, hosted book files are removed 90 days after the book finishes generating.
• Paid accounts. For accounts with an active paid platform subscription, hosted book files are removed 90 days after the date of your last successful subscription payment, unless you make another successful payment before then. This retention period applies to all books in your account.
• Enterprise accounts. Enterprise accounts are not subject to automatic removal of hosted book files under this policy.
• Individual book purchases. One-time payments for book creation do not extend the hosting period for your files. Only platform subscription payments extend retention for all books on a paid plan.
• Removals. When the hosting period ends, we delete the hosted files from our systems. Book metadata may remain in your account, but you may no longer be able to download or preview those files from our service until you generate new assets (if still allowed on your plan).
• Notices. We may email account owners before hosted files are removed. You are responsible for downloading and saving copies of any files you wish to keep.
• Your responsibility. You are responsible for maintaining your own backups of book files and for keeping your subscription active if you rely on subscription-based hosting.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS (US $100).

13. Indemnification

You will defend, indemnify, and hold harmless Anansel and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your User Content, your email lists, your publications, your AI prompts, or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if continued operation poses risk to us or others. Upon termination, your right to use the Service ends; provisions that by nature should survive will survive.

15. Changes

We may update these Terms. If changes are material, we will provide notice (for example, by email or in-product notice) before they take effect. Continued use after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-law rules, except where mandatory consumer protection laws in your country of residence apply.

17. Dispute resolution

Please read this section carefully. It affects how disputes between you and us are resolved and limits certain rights you may otherwise have, including the right to a jury trial and to participate in a class action.

Informal resolution first. Before filing a claim, you agree to contact us at contact@anansel.com and describe the dispute in writing. We will attempt in good faith to resolve it informally within thirty (30) days of receiving your notice.

Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules if AAA determines they apply). The Federal Arbitration Act governs interpretation and enforcement of this arbitration agreement.

Remote proceedings. To the fullest extent permitted by the applicable AAA rules, arbitration will be conducted by telephone, video conference, or based on written submissions only. If an in-person hearing is required, it will take place in Cheyenne, Wyoming, unless we agree otherwise in writing.

Class action and jury waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. You and we also waive any right to a jury trial to the fullest extent permitted by law.

Carve-outs. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction. Either party may seek temporary or permanent injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, account security, or to stop unauthorized use of the Service, without first arbitrating.

Court venue for non-arbitrable claims. If a claim is not subject to arbitration under this section, you and we agree to the exclusive jurisdiction of the state or federal courts located in Wyoming, and you consent to personal jurisdiction there, except where mandatory law provides otherwise.

Opt out. You may opt out of this arbitration agreement by emailing contact@anansel.com within thirty (30) days of first accepting these Terms, with your name, the email on your account, and a clear statement that you opt out of arbitration. If you opt out, Section 16 (Governing law) and the court venue paragraph above still apply.

Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court and not in arbitration. If any other part of this section is found unenforceable, the remainder remains in effect.

18. Contact

Questions about these Terms: contact@anansel.com

Mailing address: 1021 E Lincolnway, Suite #8180, Cheyenne, WY 82001, United States

Last updated: July 9, 2026.